The Privé Promise
Our goal is to offer affordable, high-quality, beautifully designed eyewear you’ll love. If for any reason you’re not totally satisfied with your purchase, you can return your frames for a full refund. Frames must be returned within 30 days of the original purchase date, unworn, in the original packing, and with the original shipping invoice. Refund will be applied to your original form of payment.
New Zealand Return & Exchange Policy:
Not totally satisfied with your purchase? We want to make it right. Download and complete the Return Forms Here and include it with the item for return.
Mail the eyewear back to:
c/o Liquid Brands Ltd
[your order # ] - [your full name]
eg: #00001234CAU - Your Name
58 Rutherford Street
Please allow 7-10 days to process your return and credit your original form of payment. Postage is required for return.
You may return any full priced frame for any reason within 30 days of the original purchase date to receive a full merchandise refund on the frames via your original form of payment. Merchandise must be returned and received unworn, in the original packaging, with the original shipping invoice.
All discontinued frames are final sale and are not eligible for return or exchange.
For items deemed subject to fair wear and tear, accidental damages or misuse, a full refund will not be provided. Privé Revaux has the right to assess the condition of returned goods prior to providing a full refund. In the event of any dispute, the decision of Privé Revaux shall be final and conclusive.
For Exchanges, follow the above steps stating on the form the exchange of product. Your exchanged product will only be supplied if available. If not available, then an online gift card will be issued to your email that you can use to purchase another style or use at another date. This gift card is valid for up to 3 years. Please enter the code at checkout to redeem your gift card.
If you have any questions about the above, please phone our Customer Service team on 03 384 7269 or firstname.lastname@example.org.